Category Archives: XenDesktop 5.5

Citrix Desktop Director error 102 may be related to XD Controller proxy settings (SOLVED)

Environment:  XenDesktop 5.6, Windows 7 x32, Desktop Director 2.1.1


Problem description: when accessing your Desktop Director console and looking for virtual desktop information you may run into the following error:


You followed articles and, you correctly installed the VDA and configured user permissions but the problem is still there…

If you run Winrm id -r:MACHINENAME on your Controller in order to get WinRM information from your desktop you get the following error:

The WSMan client cannot process the request. Proxy is not supported under HTTP transport. Change the transport to HTTPS and specify valid proxy information and try again.

Error number: –2147024891 0x80070005

Access is denied.

There are several forums and articles on the Net that  address the 102 error but none of them refers to this specific issue.


Problem cause: the problem might be caused by your proxy configuration which prevents WSMan to contact the client.


Problem resolution: reset proxy settings by deleting this value: “WinHttpSettings” from the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\WinHttpSettings

Run the command again and you should get the correct info form the desktop. Now your Desktop Director console should work as intended.


For more info on how to troubleshoot WinRM give a look at:

XenDesktop 5 / 5.5 – Uninstall failure

Environment:  Citrix Desktop Delivery Controller version 5 or 5.5.

Problem description: when trying to uninstall XenDesktop 5 or 5.5 you may get an ‘failed’ error with the following string in the installation log:


XenDesktopSetup:Process completed with error code -1

XenDesktopSetup:Failed to remove component ‘Machine Identity Service’. Config tool C:\Program Files\Citrix\MachineIdentity\Service\Citrix.MachineIdentity.SdkWcfEndpoint.exe failed on uninstall with error code -1

XenDesktopSetup:Recording installation failure from component ‘Machine Identity Service’

XenDesktopSetup:Remove failed

XenDesktopSetup:InstallationManager returned Failed

XenDesktopSetup:MetaInstaller terminating


Problem cause: in this situation the uninstall tryes to add/remove certain rules from the firewall while the firewall is disabled.

Problem solution: start the firewall service from the services.msc console and enable the firewall in the control planel. If necessary, you can disable it after the uninstall.